All sales are final. Orders cannot be canceled once placed.
· This product requires express shipping.
· If you select flat rate shipping, your order will be canceled.
1. Delivery & Tracking
· Customers are responsible for tracking their order.
· Please monitor tracking updates and be available to receive the delivery.
· Bring the item inside the house immediately after delivery to prevent damage, theft, or spoilage.
· Histrinne's Eatery is not responsible for damage or spoilage caused by items left outside after delivery.
2. Damage Claims
· Proof of damage after delivery is required.
· Claims must be submitted within 15 minutes to 1 hour after delivery.
· Required proof may include: Order number, Clear photos/video of the package and damaged item, Timestamp showing delivery time, Brief description of the damage, Claims submitted outside this timeframe will be denied.
3. Storage & Care
Once the item is delivered:
· If you are not eating Dindo right away, refrigerate it immediately.
· If you will not eat it within the next week or so, freeze it.
· Follow safe food handling practices.
· If the item arrives warm, spoiled, or unsafe, do not consume it. Contact us immediately.
4. Customer Responsibilities
· Track your order.
· Retrieve the item promptly after delivery.
· Inspect the item immediately.
· Store it properly.
· Report any damage or spoilage within the required timeframe.
